Delete Your Account

Draft for legal review · updated 23 September 2026 · not yet effective

24 Frames Pty Ltd accepts account and associated-data deletion requests in the app under Me → Settings → Delete account. You can also email info@24frames.co without reinstalling the app. We verify ownership before acting. Never email a password or sign-in code.

Submitting a request is not confirmation that deletion is complete. You may withdraw an open in-app request during its seven-day change-of-mind period. If you need urgent help, contact us at the email above.

How to ask

1. Use the in-app request screen, or email info@24frames.co with the subject "Delete my account".
2. Identify the account using its international-format phone number or verified email address.
3. We will verify that the request came from the account holder through a secure process. Do not send a password or sign-in code by email.

Creator accounts

If you have a creator role or channel, staff must review your request and the content attached to your account before fulfillment. This is part of the account-deletion request, not a requirement to submit separate takedown requests for every title. We will explain any content we must retain for a specific legal reason and what will be removed. Marking the request reviewed does not delete the account or media.

Ordinary requests to remove an individual published title still go through the separate content-moderation process.

Current implementation status

Publication blocker: the app records and cancels requests, and staff can record a creator review, but an account-erasure processor has not yet been implemented. No account or content is automatically removed when staff mark a request reviewed. This page must not be published as a claim of completed account deletion until fulfillment, session revocation, media cleanup and retention exceptions are operational and tested.

The completed process must cover the account, sign-in credentials and sessions; profile details; library, watch history and preferences; events linked to the account; and creator channels, uploaded content and stored copies, subject to a documented legal retention exception. Limited records required for legal, safety, fraud-prevention or dispute purposes may be retained only for a documented period and with restricted access. See the Data Retention schedule.

On your phone

Completing deletion on our side will not remove files already on your device. Delete your downloads in the app first, or uninstall the app to remove downloads, cached video, drafts and search history.

Questions

Read the Privacy Policy for the full picture, or write to info@24frames.co.